For the results of an Airline award such as Built4Speed mentioned to be free from bias they would have to select members of the travelling public at random. As they don't do this the results are pretty useless. I've participated and can say with all sincerity that their invite was hardly random and in reality those who respond to such questionnaires probably have some motive for doing so.
Some Ryanophobic persons don't consider the full population of 77 million satisfied customers who have flown this year in their arguments but prefer to draw conclusions often without sufficient thought, based on malicious self satisfaction gained from reading about the relatively few dissatisfied customers.