I dont work for Ryanair but I think Ryanair are quite good, if you follow the terms and conditions which are made very clear and you have to tick to say you've read them when you book, you wont get stung by any extra charges. The ones that you are likely to cause you to incur a charge are made clear anyway even if you don't read the main terms and conditions, they're not hidden away. They're aircraft are perfectly fine, virtually always on time or early, professional crew etc and very good value for money. They get you comfortably from A to B at a very good price.
I do prefer easyJet and I think they've got a great product in between loco and full frills but they are often a lot more expensive.
If this incident had happened on any other airline no one would have heard about it. It seems the common misconception that a low cost airline cuts corners is still very much some peoples attitudes.