Emirates paid me compensation of (1) A return flight to the same region (2) cash €1,259 (3) 150,000 frequent flyer miles between us.
Presently, I'm still out of pocket by €2,294 and I'm claiming from my UK based Multi Trip Travel Insurance policy for these unrecoverable expenses. My claim is fair and not exagerrated.
My insurers definition of a delay is 'if the insured is delayed for at least 12 hours on the outbound or return journey...because of adverse weather, mechanical breakdown/derangement...' The insurer has argued the outbound journey is DUB to DXB. My argument is the outbound journey was Dublin to Colombo (i was booked straight through, no stop over and held boarding passes to CMB). The case has gone to the Financial Services Ombudsman for direction.
The insurers are also arguing their definition of a storm. It seems their policy covers a storm preventing you from taking off but not a storm preventing you from landing!
Victor - we tried to get off the aircraft but we were not allowed. There was no one in Ras al-Khaimah to help anyone. A fellow passenger actually lived two miles from RAK and was stuck on the aircraft like the rest of us.
Last edited by Sober Lark; 21st August 2012 at 14:18.