What's revolting about this is that the passengers are having to tell the cabin crew what to do. Where is the decision-making and leadership: are they banned by SOP from providing a wet paper towel from the bathroom? Where is the flight deck crew; do they even know what is happening in the back or are they trying to resolve something up front?
APU inop is a horrible situation to be in, but the safety of passengers and crew always comes first...
Last edited by The African Dude; 21st Aug 2012 at 13:03.