Although Emirates staff had been dispatched from Dubai Airport to assist with the arrangements, Immigration officials at Ras Al Khaimah, refused to allow all passengers to leave the aircraft. This was a matter wholly outside our own control and although every effort was made to challenge the decision, we were unsuccessful in our negotiations and passengers were required to remain on the aircraft. I am truly sorry for the distress and discomfort this caused.
And why would the immigration staff at OMRK not allow all pax to deplane there? They are as much part of the UAE as Dubai is.