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Old 18th Aug 2012, 08:41
  #709 (permalink)  
bmi expat
 
Join Date: Sep 2005
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Last Monday, MAN-BCN, delayed by 2h40m, received a text message from Monarch as I was queuing for check in advising of the delay and to ask for a refreshment voucher. Received £5 which I thought was pretty good for that length of delay.

Delays are always a hassle but I was quite impressed by their handling of it, the text alert as soon as the delay was known was pretty smart I thought.
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