I see it a more a system fault rather than people not doing the right thing
Exactly!
Why does the jumpseat system lock at 24hrs before departure? That means in the last 24hrs, no one can apply, and captains can't approve requests (an annoyance with a reserve call where the flight has been uncrewed for so long that all the
JS requests are still pending), but most critically, applicants can't withdraw their unneeded already approved application.
Surely they can modify the cut off time for jumpseats to 3 or 4 hrs before STD. Come to mention it, why not 1 hr before STD, ie after sign on? What about 40 mins before STD, just before the counter closes?
Shouldn't this be within the capabilities of our "award winning" IT manager?