SLF3
I asked the screener if she had no discretion, and we immediately got into the 'if you talk to me like that you'll be in trouble' place. I walked away.
Yes. A great deal is made now of:
"We take very seriously the right of our staff to work without intimidation and....etc.etc". Unfortunately there seems to be very little recognition that respect is a two way street. Instead this laudable duty-of-care principle for employees becomes a cloak of invincibility for the more high-handed and arrogant among them.
A sigh of exasperation when the tray keeps moving even while one is in the middle of retrieving one's possessions (yes, the particular infuriation of the T5 system)? One may as well be a drunk brandishing a broken bottle.