MAD ATC are not obliged to give EATs when the delay is less than 20 minutes (see the Spanish AIP), no different to the London TMA is it
. MAD Initial & Approach ATCO's (127.1 & 127.5) are as good as anywhere else in the EU, it's their colleagues before (and after) them that have given MAD such a bad reputation...but AENA know that, they did a Survey amongst the local pilot population a while ago. The results were never published, as far as I know.
As for easyJet closing the MAD base, well it's already been mentioned the decision has been forced on easyJet by AENA's massive increases in Airport charges, but do you know by how much? How about 11 euros per passenger in 2010 to over 28 euros per passenger in 2013 with annual increases of CPI + 5% up to 2016
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Madrid will look like a ghost town within the next 5 years....