Needless to say I now only use Halfrauds very much as a last resort. Items such as oils and filters are usually obtainable cheaper at my local motor factor. Also, Halfords staff level of technical knowledge is very poor. I asked for some half inch heater hose and was told they hadn't got any. I pointed to a box of the stuff behind on the shelf and was told it was the wrong size. It was 12.7 mm.... derr!
I fully understand your frustration and yet I personally know someone that used an extension bar as a drift, damaged the end of it with a hammer and the cheeky devil took it back to his local Halfords who exchanged it on the spot!! No receipt, no proof of purchase just a straight swap, damaged old item for the exact same new one.
Listening to what you are saying it might pay us folks to scan the original receipt and keep the file in a safe place (not the toolbox with the other files!)
