FLIGHT DELAY RULES - ENGLISH
What are your rights by flight delays?
Depending on the length of your flight and the duration of the delay, the airline has an obligation to offer you free assitance.
1. For flights of 1500 km or less, a delay of 2 hours or more.
2. For flights of more than 1500 km within the EU and all other flights between 1500 km and 3500 km, with a delay of 3 hours or more.
3. For flights of more than 3500 km outside the EU, a delay of 4 hours or more.
In all these cases you're entitled to:
Free refreshments and meals in a reasonable relation to the delay time.
Two free phone calls-mail, faxes or e mails.
Free hotel accommodation if you have one or more nights to wait, or if your planned stay to be extended by the delay.
Free transport to and from the accommodation and the airport.
For all flights (regardless of distance), if you have a delay of more than 5 hours you may waive the trip. You are then entitled to full refund of your unused ticket. Is it a return flight, then the company can offer, an alternative flight. Stranded on an airport transfer is not possible to fly on? Then you are also entitled to a free return flight to the airport from where you left.
Right to compensation for delays!
On November 19, 2009, the European Court of Justice ruled that passengers on a delayed flight right to financial compensation. Passengers 3 or more hours later than planned to reach their destination, may require compensation from the airline. The following financial compensation shall apply:
1, from € 250, - for flights of 1500 km
2, from € 400, - for flights of more than 1500 km within the EU and all other flights between 1500 km and 3500 km
3, from € 600, - for flights of more than 3500 km
Delay does not entitle you to compensation if the airline can prove that there was force majeure, in other words, if the delay is due to extraordinary circumstances beyond its actual control and that, despite taking all reasonable measures, not could be avoided.