“When I joined Monarch six months ago, the first thing we undertook as a new management team was to examine the way we charged customers for using credit cards.
“The move today is a result of that review process and the new charging structure will go into effect immediately. “
All customers using debit cards to book Monarch’s scheduled flights will incur no booking fees, whilst customers electing to pay using a credit card will be charged a £10 fee, regardless of the value of the transaction or the number of people travelling.
Mr Clifford said: “The primary purpose of our review of card fees was to provide an upfront, transparent and simple to understand charging policy.”
Monarch is in negotiations with credit card companies to reduce fees further – and has pledged to further reduce the amount it charges customers upon the successful completion of those talks.
“Obviously, we would prefer not have to charge customers for using any payment cards at all. But by abolishing debit card fees and introducing a flat fee for using credit cards, we are doing everything we can to be transparent and fair to our customers,” Mr Clifford added.
This was posted on the Monarch website less than 1 year ago. Are we now to assume therefore, that the company no longer wish to be 'transparent' with credit card charges or 'fair to the customers'? Guess the negotiations with the card companies to lower fees from the £10 flat rate didn't amount to much either!!