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Old 14th December 2002 | 10:26
  #12 (permalink)  
Plane*jane
 
Joined: Dec 2001
Posts: 36
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From: france
A bit late in joining in on this debate, but I would like to add to the excellent replies so far.
Someone mentioned "if safety was involved" I would like to remind everyone of the disasterous consequences of intimidating attitudes. Remember Dryden where at the inquest, the only surviving cabin crew Sonia Hardwick was asked at the inquest why, when pax were expressing concern at the snow on the wings, she had failed to voice those concerns to the Captain, who was quite a sincere and conscientious pilot (yes read the report). Her answer was that on a previous flight across to Goose Bay with another crew, they had felt some vibration in the cabin. Pax were concerned, so she went to the FD to ask the Cpt if all was well and was greeted with a scathing and withering response of "take your seat". She said she was so humiliated by that and believed that she had "overstepped" her area of work, she resolved never to discuss flight conditions with any other crew. I could go on...Kegworth....

So the actions of this Cpt could have a nasty ripple effect on how CC treat ALL FD crew, a natural human failing. Safety is indeed involved and CRM is about creating a " friendly relaxed and supportive" environment where information flows freely.

Yes he does need to be tackled very directly BUT not aggressively. The braid on the hat does not mean he is immune to constructive criticism. Next flight could have your family on board, so just "putting up with it" is a cowards way out. It depends on the temprament of those involved how they tackle this, but as an example, I would probably point out that I was not happy with the tone he took with CC, and progress that on to what he hoped to achieve with that sort of attitude. Getting people to explain their actions is a good start. Ride the storm if it comes with calming him to a point of rationality, and quote examples of accidents that happened with CPTs with intimidating attitudes. Facts are always better. I've done it myself on occasion, to good effect. The trick is to remain calm and pleasant. It's really hard to get nasty with people who are friendly. He should be giving reasons for his actions in any case, and wanting the papers for the next flight shows he is very much the box ticking planning mode and gets agitated without sufficient preparation. Educated guess no more. Just an observation.

I have come very late into aviation from top industry, and I am very sad at the lack of basic management skills with people who are capable and willing to learn. I include a bit of coaching in my CRM courses and pilots have been very encouraged and complimentary as this is often the first time they have analysed behaviours and been shown skills how to manage them in the flight. But it's just a drop in the ocean.
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