PPRuNe Forums - View Single Post - BA and EasyJet named among UK's worst call centres
Old 17th Apr 2012, 16:44
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Justin Cyder-Belvoir
 
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Had a reservation on an SAS flight, codeshare with bmi, booked through bmi.

Called to ask SAS if I could bring the flight forward 24hrs as my business had concluded a day early: after checking they said "no" it's a bmi codeshare check with them.

Checked with bmi and they said, "yes you can change but it's going to cost you lots". Natch I declined.

When I gets to check in SAS in ARL tell me that I don't have a reservation: long and short of it is they had cancelled my reservation without telling me when I made the enquiry: not happy!
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