HMRC are crap, but SAS really take the biscuit - who said the Vikings weren't robbing and pillaging any more? First, it's an 0871 number charging 10p a minute. The you get 2 minutes of crap BS before you can actually talk to anybody. I wouldn't have called except their crap website crashed at the end of my booking and i could not find out any other way if I had a booking or not.