I did not hit her. All I did was throw my passport at her
Why should anyone have to put up with that? Who the hell is this woman to go around throwing things at people?
Let me translate and shorten the above article:
"I didn't read the terms and conditions of my ticket. I then threw a hissy fit stroke temper tantrum at someone who was merely carrying out the instructions of their employer and doing their job. What I
didn't count on was that my childish, petulant behaviour was no match for the Italian
senorina in question who wasn't a meek British lamb but a hot blooded, fire breathing latin lady who had seen it all before and worse and I came out of the whole episode on the back foot instead of shooting the messenger. Other passengers have tried and have come off just as bad."
I've seen some of the verbal and physical abuse meted out by angry passengers and I've seen their statements after the event and they usually fall into the above category. It's totally unacceptable and it looks like the courts have seen right through it.