1. Stop all industrial action.
2. Change the Committee of the AOA.
3. Admit all the new joiners into the AOA.
At least that would have allowed progress to be made some time ago. Unfortunately(for the AOA) the company seems to be playing with bigger and harder balls. The loss of the court case in Cal, and the almost scathing summarisation by the judge does not leave much hope for higher appeal there. The other overseas 'cases' are (I believe) labour tribunal hearings and so slap on the wrist stuff in all honesty. The court case in HKG is asking the company to leave a better rostering system and return to the even worse one we had before - just petty spin doctor crap, and given HKG's labour record there is no reason to think the AOA will win that one either. Thirteenth month, profit share - yup the AOA will win a lot more friends by screwing with the company now. CX is by no means an ideal place to work but you have to admit it beats the crap out of the majority of the remainder.