Commonwealth Ombudsman aand casa Complaints
If you speak to the Commonwealth Ombudsman and mention casa [don't deserve large letters!!], they will not take a complaint until it has been to the ICC [Industry Complaints Commissioner] - which is within casa. [Note there are severe limitations to the issues that the ICC can look at]
From the 2010-2011 casa Annual Report:
Investigations by the Commonwealth Ombudsman
The Commonwealth Ombudsman commenced investigations into five matters involving CASA during 2010–11. One matter remained outstanding at the end of the year and one matter relating to an investigation commenced by the Ombudsman’s office in the preceding financial year remained unresolved.
You tell me why in 2011, there were only five matters investigated??