Thanks GD. The descriptor list is one of its weaknesses, and concur with the vague support, if you want an on site visit from them, that will be 1600 bucks a day !!
Looking at several other vendors, and could well be trialling an alternative in the coming months.
Australia does seem to have more than its fair share of safety database developers, in what is always going to be a niche market, with develeopments happening only slowly. If I was able to take time away from the day job (ha) then I'd give it a go myself.