CRM up and down
I'm just curious as to what various organisations regard as appropriate in integrating CRM across the operation?
I know one organisation where everybody from the boss (who doesn't fly) to the admin girl does CRM training together, and people have joked (probably accurately) that if there was an office cat, it would have to do CRM as well.
I know another which regards it as absolutely only for flight crew, and everybody else is kept well away from it.
I've seen a couple of organisations where flight crew do CRM, ground crew do CRM, but they never train together.
I read a discussion in a CHIRP newsletter recently where some people suggested strongly that HR people should be trained in Human Factors (or in other words CRM) because they often get these things badly wrong and muck people around interfering with their ability to do a good safe job.
I know what I think - but I wonder what other people think - and equally importantly, what their organisations practice?
G