That comment, le Pingouin, implies that they give a monkeys about us customers. That would be a novel thought in the business part of the IT world.
My current hatred is for HP, who only guarantee printer software upgrades for 5 years after the launch of a model. So if you buy an integrated printer etc gadget that was launched, say, 3 years ago, you've got two years of support. My printer will work with 7/64, - as 7/64 found drivers for it, but the scanner won't.
I asked HP, and they have not updated the software for 7/64. Tough. Get out there and buy a new one, they said.