Quoting yggorf: I particularly enjoy the cabin crews who are efficient, professional, very friendly and often fun.
I totally agree. As I mentioned, I dont mean to have a go at the Cabin crew on the airlines I mentioned. I'm not a regular flyer, just about 3 or 4 times a year. Maybe the experiences I mentioned weren't representative.
Thanks to all for your perspective. With regard to the lack of Italian on the display screens at the check-in desks (ie. the part of my post that isnt relevant to this forum
), I do think that this could be easily sorted by the airlines. Maybe because of the standard use of English in the aviation industry, management of airlines think that they don't need to cater for the old lady who is visiting her son in London once a year.
(again, any criticism in this post is directed at the management of the companies, not you guys in cabin crew
)