Hey Keepem', QF service isn't always bad, just like ATC service isn't always excellent.
My last flight kept me in the luxurious BN domestic terminal late on a Sunday evening for four hours due u/s acft, meanwhile over five other equivalent flights left for my destination and I wasn't even offered a transfer! Hmph.
What comes around goes around. Oh, that reminds me, but it probably deserves its own thread... greasing the ATC wheel, QF style.
But so much of this banter comes down to each party not having any idea of the other's job. Famil flights have been out for over a year (not that they were accessible before that anyway), and how often do rpt drivers plug in to Approach control for a couple of hours for famil?