Tips
Thans Seja, I figured it would be ok, such a silly question but I wanted some reassurance.
Ive thoroughly read through a very large portion on these threads and they have been so Helpful. I highly reconmend to anyone like me who is about to apply, going to an od/ad f1 go through these forums. Most people gets really nervous through their interviews and I am no exception. I think I have what it takes, but because I want it so bad it puts extra pressure on me to perform well. So Heres a previous post I found from March of last year that lists the questions asked. I think it only serves to help your nerves if you practice these questions and really get comfortable with your answers. Sure they might change some words, even ask you questions not on the list, but I think it really helps you to feel prepared.
1)What are your hobbies?
2)What do you do as a job right now?
3) What have you been doing since you have been out of work?
4) When can you leave to Dubai?
5)Tell me the longest international experience?
6)Why do you want to be a cabin crew?
7)Please describe what you do at work?
8) have you ever encountered a situation where you and your customer crossed over a line?
9)Please tell us the best achievement while you've work there?
10)Have you ever had a situation where you had to bend your opinion? Please give us an example and tell us how you dealt it?
11) Next is a two part question, please give us each examples where you've followed through a guideline and where you didn't?
part two with examples:
Q: Why do you want to be a flight attendant?
A: I love to travel and my outgoing personality enables me to interact well
with people; strangers alike. I also like to play host and being a flight
attendant presents a great opportunity.
Q: Why would you make a good flight attendant?
A: I enjoy interacting with people and anticipating their needs
is second nature to me. I am flexible and don't have to stick to routines.
I'm independent and practise a lot of initiatives.
Q: Would you be willing to relocate?
A: YES YES YES! That's the part where I'm flexible too. (Even if you aren't,
tell them that you are.) As you can see in my CV, I spent a semester in Denmark with Erasmus scholarship and I also worked a summer in the USA with the US Work and Travel programme.
Q: How do you handle stressful situations?
A: I handle stress well as I am cool headed. I am not rash and have a habit
of thinking things through carefully. For example, once when I worked at the Hyatt as a trainee...
Q: Tell us a time when you had to solve a problem within a group of people. How did you solve it, and what was the outcome?
A: (Think of your last or previous job, and give an example with that)
Q: What is the difference between good customer service, and exceptional
customer service? What do you consider exceptional customer service?
A: It is easy to provide good customer service. Usually by not making a
mistake is good enough for many. Exceptional customer service will not only
make the customer feel satisfied but usually compel him/her to commend or
compliment the staff in writing. It is a service that exceeds the customer's
expectations. For example, when I worked at the Concierge of Four Seasons in Budapest, I always made sure that...
Q: How would you handle a complaint?
A: Firstly, I would show that I am concerned; that I'm willing to listen to
find out what had happened. It is important to let the complainant speak
(this shows I care) and digest the whole situation before offering help or
solution. Then I would assure him that I would investigate the matter and
try to offer some form of compensation or assistance for rectification.
Q: What are your strengths and weaknesses?
A: I am an optimist who has a good outlook on life and thus smile easily.
(If you know a foreign language, you should mention it.) My weakness is I
love to eat and hence need to really refrain sometimes so that I won't put
on too much weight.
Why do you think some passengers take their frustrations out on cabin crew, even though the cabin crew are trying to help them?
What would you do if you saw one of your colleagues being deliberately
rude to a passenger?
What would you do if a commercially important passenger complained that
another commercially important passenger is snoring too loudly behind him?
If, for example, there are 60 children on the flight, but you only have 40
toys. How would you deal with this situation?
What would you do if the seat belt signs were on and the aircraft is about
to take off, but a passenger insist that he has to kneel down to conduct his
prayer due to religious reasons?
I know its alot, but it does help to rehearse ; )