Why can you guys revert to " manual " operations? If the computer systems go kaput, click it off and do the stuff manually. I am sure all the staff and employees are really well trained in reverting to doing stuff manually, especially such a reputable company as CX. Something not right here; someone must be griping about the wrong thing.
Run to the office and get those pen pushers to provide hard copies or any documents that you need. Get ticketing to issue manual tickets, get load sheet staff to get a manual loadsheet done, etc
