What a mess today for those of us flying KL to anywhere outside of Malaysia. Put the clearance on request 10 minutes early, then took a 20 minute delay because they couldn't find the strip (that is what they told us on freq.) and we weren't the only ones. No estimate on how long we would be waiting for clearance or why those who called after us (to destinations within Malaysia) were getting their clearances while we sat there. I know it is a new system, but TF was right. They should have taken the 500 million MYR they are spending to put the 3rd runway in place and spent it on training and a good ATC system that works.