two lines of thought here..one..if you have ever put a lot of time and effort into a job, or career as a lot of the cx blokes have, it's very painful to watch new managers and such come in and ruin the whole operation with no apparent benefit to the very company to which you have dedicated a large portion of your career trying to make a better place..so in this light, it is understandable that folks at cx might be a bit disappointed..but...in the same light, the same people seem quite ready to discount the possibility that newbies might very well be ready to contribute in a very positive way to the cause...so as before..the unions need to revamp their archaic methods of improving their lot, they are in many ways their own worst enemy.
