And then if you do book the degredation continues through departure gates, on board generally untill you are broke and never really stops till you get off the plane! Many people lump them in the same boat as EZY, but having flown out of Luton with both recently I found EZY way ahead from website to on board, far friendlier and more helpfull crew who seem to really enjoy their jobs and leave you looking forwards to the next flight......that surely must mean a lot to people, I'm sure customers still expect decent service from FR no matter how low the fare I wonder if the public we're surveyed how many just never use them again?