BMM -
I dont disagree with you but your friend is a bit out of order complaining about getting the 'cold shoulder'.
The AOA has always advocated a 'professionally courteous' approach to the replacement workers. That is to say adhere to SOPs etc but dont go socialising etc.
I dont agree with the ban - thats my opinion - but the AOA has been steadfast in their policy and I applaude them for that. Your friend knew what he/she was getting into. Its a bit rich getting annoyed now.