I'm looking forward to the next round of customer excellence tree hugging sessions. I'm pretty sure that in the next one we will have to get all of the red balls, paint them orange, and explain to the customer that we can no longer supply red balls as they are too expensive and inefficient, and give them the orange ones at a discounted price.
I can't believe that I am starting to think this way. There could be a position on the Qantas board for me if I keep it up!