Agree with TG, the executive at Qantas has to change. There is zero trust, and more importantly zero respect for upper management at the moment, and things will only get worse.
AJ, Clifford and the board need to realise that the employees don't see them or the institutional shareholders as their bosses. The people sitting in the terminal while the airline was grounded missing appointments, holidays, weddings and funerals are the bosses. They are the ones who ultimately provide us with our wages. They are what the airline is all about. To have treated the main focus of the airline like that was disgusting.
When management start treating the passengers with a little respect, maybe they will earn some from the employees.