I believe this question really goes to the heart of why so many of us believe Qantas, in its current form, is finished. As just about every post above points out, staff are not listening to this management team. Having the terms and conditions of the new EBA forced upon them is hardly likely to smooth things over. Arbitration will settle this battle, and I believe Qantas management will pretty much get what they wanted all along. In the long term they can not succeed in this business with an 'us and them' attitude amongst their staff. Sadly, I don't see any way that can be changed.