AJ finished a memo with words to the effect that he hopes arbitration will bring an end to this dispute.
He just does not understand what damage he has created!
He has a much bigger problem now and is completely oblivious to it.
6000 workers now totally disengaged. Over ten times that number of passengers who don't believe a word he says.
Who can book in confidence when the boss wakes up one saturday morning and decides to ground the whole airline. This action is testament to his inability to manage anything!
What sort of rational behaviour is that?