I recently heard some one pontificating that the latest in Airline Corporate
PR thinking with respect to PAs is that the SLF only want to hear the Skipper's name. Additionally they only want to hear from the Skipper, that way they can delude themselves that it is really s/he flying, rather than the 'wannabe' in the RHS.
And before I get flamed for referring to F/Os as a wannabe, think back to the good old days, pre Sept 11.
Pax comes to flight deck for a look-see, asks dumb questions, including this example to the F/O, " do you want to be a commercial pilot one day"?