I understand Katerina (who I know well) may be hesitant to give precise examples, because no-one wants to start a fight between Jepp (who have much $) and PPRuNe (who have no $ at all), but the issue is to do with administrative problems in their Frankfurt office which reach such proportions as to cast doubt on whether they have any procedures in place at all, let alone the strict procedures required by a monopoly supplier of flight critical data.
The probs that K refers to are all about quality of service and not the quality of data.
Some of the eMails that have come from this appeal and from similar appeals on other forums (fora?) demonstrate a lack of efficiency that really beggars belief, but, worse than that, a consistency of errors which make these errors (all in Jepp's favour) seem more than coincidence.
I am trying to tread a careful line here, as you can imagine!
Will