Gillard has hosed "govt. intervention" down. Also the nurses and firefighters disputes are not being played out on the front page of the paper every second day, so the "public" - or media - don't have the same expectation on govt.
Also the politics of disgruntled travelers are disgruntled voters. Seen the polls lately.....
True, however given that it is Qantas causing all the trouble, and NOT the ALAEA, you would think Julia and Labor would be using all the media to point this out, so the Public (Voters) will know that it is NOT the Unions (read Labor at election time) causing all the trouble.