I love BA, always been a huge fan but just flew LHR/YVR on the scruffiest 747 I have ever been on. Baby changer fell off the wall so the toilet door wouldn't open, IFE did not work, seat I was in was broken and the life jacket holder kept falling on to me feet, dirty and premium economy certainly wasn't worth the extra apart from the extra legroom. What has happened to my favourite airline, I hope the return is much better or I will be adding to the workload of customer services.