Going ATH-DXB-JNB in a couple of weeks. First Class return is over €5,500. As the stopover in DXB is longer than 6 hrs we are entitled to a hotel room. We didn't want to get the next flight but one 4 hours later that would give us a decent night's sleep. They are saying that they will not allow this we will have to stay in the 1st class lounge. We had this in March this year and they allowed it (after some discussion).
We wanted to spend a couple of days in Dubai but because we were splitting the flight it was going to be €1,000 more - just the flight not hotac.
I wrote to head office (snail mail) months ago about both of these points. Have I had a reply?
