Momo, quite right about "no shows" We've told our management time and time again that airlines need to simplify the fare structures - sensible fares, sensible fare differences between classes and a straightforward £100 administration fee for a no show. (Perhaps we should also make a charge for an empty seat between a travelling couple!)
Some of our country's so-called pop "superstars" manage to have a return Concorde booking for every day of the week - knowing full well they may not even travel at all! The trouble is, we carry out all the reservations work for them, and they end up getting 100% refund on an unused ticket! Crazy!
The trouble is, no airline wants to be the first to "deviate from the norm"
