Nobody is looking to destroy the jobs of good instructors - on that point I couldn't agree more. What I believe most people would like to see is some honesty from the marketing people instead of the blatant bare-faced lies they tell in order to get your money, and then some competent management of the course to ensure that they deliver what was promised.
Most of the belly aching on the subject is perhaps a little extreme at times, but most of it has some basis of truth, and given the vast cost (not just monetary) that many students incur in order to take their business to OATS, it is time that the service at least tried to match the hype instead of a constant stream of pathetic excuses and old cliches.
Oxford can do better, but for reasons only known to themselves, constantly fail to do so. Come on people - how long before you decide to make a real effort and get things sorted instead of sticking your fingers in the dyke!!!
Apres moi, le deluge.