Geepers - you're an idiot. She was, and probably still is, actually a very nice lady. So with respect, this aspect has done its day.
With regard to crew direct, even this morning it is woeful. Trying to get to the real time roster only ever takes you back to the main crew direct page. My call to the help line was "Yes we are having some problems". Now there's an understatement!
More people need to let those in a position of power to change this antiquated system, that it just not up to the task.
Clearly they are not employing the brightest and best in this area.