The NOC is endemic of what's going on in ASA. Just another useless bit of window dressing and empire building. Ask any OM in Melbourne what they think of them, what purpose they serve and what value is added to YOUR ATC service.
It all looks nice and pretty when you show an airline manager through there though doesn't it? Smoke and mirrors.
When ATC is resourced properly, (core & mature staffing is the new buzz word) movement rates are taken out of politicians hands and airports and airways systems are considered as national infrastructure, (not a cash cow for an investment bank with dubious business values) then AND ONLY THEN will you get the service you pay for.
ATC's are heartily sick and tired of this type of interference from people and managers who've never been an ATC or who just couldn't cut it at the console. Most of us now just rock up, do the job, cop your insults and shake our heads at the monumental incompetence that has infiltrated our day to day working lives.