The word is that this steady as she goes attitude of the pilots has really thrown Qantas off beam.
I do wonder if Joyce can survive, it isn't exactly a great response to little or no industrial action so far.
Apparently some feedback to them from some of the more serious customers are quite supportive of the pilots point of view.
For Qantas to get those comments before even doing anything serious has not gone unnoticed by those higher up.