I have had an off-forum discussion with someone that fears that this is a witch-hunt. It absolutely isn't.
It is an attempt to help a powerful monopolistic supplier of safety critical flight data put procedures in place which prevent it having such low standards that the GA community suffers.
The intention of my post is to garner information by private eMail which I can then present to their Quality Department to help them improve their service, to their advantage as well as that of GA. I certainly do not wish to see anything actionable on the forum.
Please continue to send your messages (I have already had a couple of good ones) to
[email protected]