This morning we asked senior cabin crew management to explain the RCIS message. The response is that cabin crew management have only issued the message to aid customer service recovery; this message has not been issued to “dob” in PAs supporting AIPA’s campaign of protected industrial action. Cabin crew management have stated that no action will be taken against a CSM who does not report a non-standard PA. However, if there is an issue regarding customer recovery that comes to the attention of cabin crew management from a non-standard PA, that CSM will need to explain why the issue was not reported at the time.
Easy fix, stand down
all the cabin crew as they board the aircraft, then it won't put them in an uncomfortable position of having to "dob" in the tech crew.
The Captain ultimately has to feel he has the support and trust of his operating crew, knowing the cabin crew have been informed by their bosses to "dob' him/her in (for making a sanctioned PA's under FWA) doesn't provide that trust and is potentially a risk to safety. What a great culture this airline has bred!
