To arvind74 & all others with the same questions-
I waited for the six week mark, and sent them an email. They got back to me seven hours later and changed my status to "approval in progress," and got the famous grooming form five days later. Someone else I met at the FI emailed within ten minutes of me and did NOT receive a response, ever. His status was left untouched for for four additional days and changed to "approval in progress" at that point. I guess it's just whoever happens to read emails that day and how many they can get through.