Yes Alan Joyce gutless.
You or any of your underlings have not had the guts to come out the workforce and directly portray to the workforce, the very people that stand to be affected by your announcement of your intended change to current maintenance practices.
Yes we have all heard it (rumor) by proxy in some way but instead you choose to announce it at some airy fairy conference trying to big note yourself in front of other attendees and the media, and jokers like Harbison.
Managements mantra about open dialogue and building trust amongst the troops is all a load of crapola when major work change is announced in a public forum with little or no regard for the staff it directly affects.
Worlds best practice or not Alan, you are slowly but surely falling on your sword.
