Shelley tried to fix things, but Tony just wouldn't buy it. She resigned as a result of this.
Good summary from the Business Times in Singapore...
So why has Tiger fared so poorly where its competitors seem to be finding their feet?
There are no clear answers.
While the company itself insists that all is generally fine, there have been issues within.
Not long ago, pilots mutinied over wage disagreements, leaving thousands of passengers stranded. In recent months, there have been reports of departures by senior officials both in Singapore and Australia.
There have been rumours of unhappiness, whether justified or not, among incumbents within the company - both in Singapore and Australia - over CEO Tony Davis's tendency to recruit and place in prominent positions, former colleagues from Britain, especially former employer BMI Baby.
Tiger Singapore managing director Rosalynn Tay quit abruptly last year, as did Australian Shelly Roberts at Tiger Australia. Meanwhile, several industry veterans were hired from Britain. Dave Perring was promoted to commercial director, while operations director Daniel Wong made way for two incoming managers. Meanwhile, Mike Coltman, Tiger's former operations director from Australia, moved north to oversee the establishment of Tiger's Thai unit with Thai Airways, while former pilot Christopher Ward was lured back to Tiger to head the partnership with Philippines-based SeAir. Rix Crawford from BMI Baby now runs the Australian operations.
In fact, some within the company think the whole Australia fiasco could be a result of a fallout with Australian staff, who were replaced by Brits. On this front, the Civil Aviation Safety Authority's call to Tiger to ensure it employed 'suitably qualified people (to) fill management and operational positions' seems telling.