I tried to talk to Ms Villiers recently about a lot of the concerns facing the industry, her communications skills frankly are appalling, I didnt get a reply for almost 6 months despite regular reminders, and when she did it was the lamest, most patronising letter I have ever received from one of her (written by one of her minions/colleagues).
I have since learned from many people who deal with her on a regular basis that she is singularly uninterested in commercial aviation in any way shape or form to the extent of being hostile whenever the subject is raised.
Her attitude is appalling and frankly she should be relocated to a department where she can be more objective.