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Old 29th Jun 2011, 13:51
  #1283 (permalink)  
jdcg
 
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Racedo - there is so much about FR that is positive - much of which you state on a regular basis. However, why is it that FR is also synonymous with "screw-the-customer" nastiness? Many of their cost-cutting ideas have been innovative, even if moderately annoying, ways of keeping the base fare low. But there are aspects of their business model (e.g. CC fee charging policy) which are blatantly unfair and indefensible. This makes even regular customers board their planes with an underlying simmering hatred for the company. MOL may well say "So what?". But is the generation of so much antipathy really necessary? And the denial of this unfairness by FR and you - or simply the refusal to see it for what it is, a misnamed fuel levy in the case of the CC fee - only fans the flames of that antipathy.
I grow tired of the many rants about FR - but they wouldn't be so vociferous if FR and you weren't so wilfully blind to what are justifiable complaints.
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